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Privacy Policy

Privacy Policy 

At Albu E Bike, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services.

  1. Information We Collect
    We may collect the following information when you contact or book with us:

  • Full name

  • Phone number (including WhatsApp)

  • Email address (if provided)

  • Booking details (rental dates, location, equipment)

  • Any additional information you choose to share

  1. How We Use Your Information
    We use your information to:

  • Process and manage your booking

  • Communicate with  your rental (via WhatsApp, phone, or email)

  • Arrange delivery and collection of equipment

  • Provide customer support

  • Improve our services

  1. Legal Basis for Processing (GDPR)
    We process your data based on:

  • Contractual necessity (to provide your rental service)

  • Legitimate interest (to improve and manage our business)

  • Consent (when you voluntarily contact us or provide information)

  1. Data Sharing
    We do not sell or rent your personal data.
    Your information may only be shared when necessary with:

  • Service providers (e.g., delivery or support services)

  • Legal authorities if required by law

  1. Data Retention
    We only keep your personal data for as long as necessary to:

  • Complete your booking

  • Comply with legal or tax obligations

  1. Data Security
    We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse.

  2. Your Rights
    Under GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

To exercise any of these rights, contact us directly.

  1. Cookies
    Our website may use basic cookies to improve your browsing experience. These do not collect sensitive personal data.

  2. Contact
    If you have any questions about this Privacy Policy or your data, you can contact us at:
    albuebike@gmail.com

  3. Updates
    We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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